Privacy Policy
We are fully committed to protecting your personal data in accordance with the Ghana Data Protection Act, 2012 (Act 843). This policy outlines how we collect, use, share, and safeguard your information.
Information we collect
When you interact with our storefront, we collect information that helps us fulfill your orders and enhance your shopping experience:
- Personal details: Name, email address, telephone numbers, and delivery address.
- Transactional information: Details about the products you purchase, cart additions, and payment preferences.
- Technical details: IP address, browser type, device information, and activity logs.
How we use your information
We process your personal information for purposes based on legitimate business interests and the fulfillment of our sales contract with you:
- To process, ship, and deliver your orders (including communication with delivery riders).
- To send you transactional notifications, such as order confirmations and shipping updates.
- To respond to your support queries, return requests, and feedback.
- To send you marketing communications and details about flash sales (only if you have opted in).
Data security & storage
We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no transmission method over the internet or electronic storage is 100% secure.
Your rights
Under the Ghana Data Protection Act, you have the right to request access to the personal data we hold about you, request corrections to incorrect details, or request that we delete your profile and personal records from our system. To exercise these rights, please email us at privacy@hanshome.com.